Refund Policy
Refund Policy for VitaHome Store
Overview
Eligibility for Refund
Refund Process
1. Contact Customer Support:
To initiate a refund request, please contact our customer support at info@vitahome.store and provide your order details.
2. Verification:
We will review your request to verify eligibility for a refund. We may ask for additional information or proof of purchase.
3. Refund Approval:
If your refund request is approved, we will notify you and proceed with the refund.
4. Refund Method:
Refunds will be issued using the original payment method used during the purchase. Please allow 10-15 business days for the refund to be processed and reflected in your account.
Non-Refundable Items
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 1-3 business days of receiving the item. We will arrange for a replacement or offer a full refund, based on your preference.
Contact Us
If you have any questions, concerns, or requests regarding our Refund Policy, please contact us at:
info@vitahome.store
Overview
This Refund Policy describes the terms and conditions under which VitaHome Store offers refunds for products purchased through our website at https://vitahome.store/.
Eligibility for Refund
To qualify for a refund, you must meet the following conditions:
- You purchased the product directly from our website.
- If you receive the product damaged or with dimensions different from those specified in the description, we can resend the product or refund your money.
- If you want to return the product even though you have received it undamaged and in accordance with the description, you must deliver the product to us in good condition by covering the costs other than the shipping and return shipping costs.
- You request a refund within 30 days from the date of purchase.
Refund Process
1. Contact Customer Support:
To initiate a refund request, please contact our customer support at info@vitahome.store and provide your order details.
2. Verification:
We will review your request to verify eligibility for a refund. We may ask for additional information or proof of purchase.
3. Refund Approval:
If your refund request is approved, we will notify you and proceed with the refund.
4. Refund Method:
Refunds will be issued using the original payment method used during the purchase. Please allow 10-15 business days for the refund to be processed and reflected in your account.
Non-Refundable Items
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 1-3 business days of receiving the item. We will arrange for a replacement or offer a full refund, based on your preference.
Contact Us
If you have any questions, concerns, or requests regarding our Refund Policy, please contact us at:
info@vitahome.store